At Christmas Ornaments Shop, we want you to be completely satisfied with your holiday decorations. If you’re not happy with your purchase, our returns and exchanges policy is designed to make the process as joyful as the holiday season itself.

Important Note: Our policy reflects our commitment to quality and customer satisfaction, serving our global community (excluding some remote areas and parts of Asia).

Return & Exchange Eligibility

We accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return or exchange:

  • Items must be in original condition, unused, and in their original packaging
  • All tags and protective wrapping must be intact
  • You must provide proof of purchase (order number)
Non-Returnable Items: Based on our product analysis, we cannot accept returns on the following specialty items:
  • Custom or personalized ornaments
  • Commercial Christmas Ornaments (bulk orders)
  • Christmas Ornament Sets with opened packaging
  • Seasonal clearance items (when marked as final sale)

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

1 Contact Our Customer Service
Email us at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary information.

2 Wait for Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) number and shipping instructions within 2 business days.

3 Package Your Items
Carefully pack the items in their original packaging, include all documentation, and clearly mark the RMA number on the outside of the box.

4 Ship Your Return
Send your package to our address using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Christmas Ornaments Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number] Order Date: [Date of Purchase] Item(s) to Return/Exchange: [Product Name(s) and Color(s)] Reason for Return/Exchange: [Please provide details] Preferred Resolution: [Refund / Exchange for (specific product)]

Please let me know the next steps and provide the return shipping address.

Thank you,
[Your Full Name]

Refund Processing

Once we receive and inspect your returned item(s), we’ll process your refund or exchange:

  • Refund Timeline: Refunds are processed within 5-7 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Exchange Processing: Exchanges are processed once we receive your return. You’ll receive a confirmation email with tracking information for your new item

Please note that depending on your payment provider, it may take additional time for the refund to appear on your statement.

Damaged or Defective Items

If you receive a damaged or defective ornament, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement at no additional cost, including covering return shipping.

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges:

Email: [email protected]
Address: 4018 Despard Street, Atlanta, US 30305
Response Time: We typically respond within 1-2 business days

Please include your order number in all correspondence for faster service.

From our family to yours – we’re honored to be part of your holiday traditions and committed to ensuring your complete satisfaction with our Christmas ornaments.