Term and Conditions

Last Updated: December 2023

Welcome to Christmas Ornaments Shop (accessible at ornamentssalestore.com). These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our site, you agree to comply with these terms. Please read them carefully, as they outline the rights and responsibilities of both you (the user) and us (the shop). Our goal is to ensure a joyful and transparent shopping experience, reflecting our commitment to spreading holiday magic through high-quality ornaments and exceptional customer care.

1. Website Usage and Access

Our website is designed for users worldwide, excluding certain remote areas and parts of Asia due to logistical constraints. By accessing the site, you confirm that you are of legal age in your jurisdiction and have the authority to enter into binding agreements. We reserve the right to modify or discontinue services at any time, and continued use constitutes acceptance of any updates to these terms.

2. Product Information and Descriptions

At Christmas Ornaments Shop, we specialize in a wide range of holiday decorations, including but not limited to:

• Ornaments in various colors (e.g., Black, Blue, Gold, Multicolored) and materials (e.g., Metallic, Commercial).
• Christmas tree accessories like skirts, collars, and toppers.
• Seasonal items such as bows, ribbons, and ornament sets.

We strive to provide accurate product descriptions, images, and pricing. However, slight variations in color or design may occur due to screen settings or handmade elements. If you have questions, contact us at [email protected] before purchasing.

3. Ordering and Payment Terms

When you place an order, you agree to provide accurate and complete information. We accept payments via Visa, MasterCard, JCB, and PayPal. All transactions are processed securely, and prices are listed in USD unless otherwise stated.

• Order Processing: Orders are hand-packed with care and typically processed within 1-2 business days before shipping.
• Shipping Options:
  • Standard Shipping: $12.95 via DHL or FedEx, with delivery in 10-15 business days after shipping.
  • Free Shipping: Available for orders over $50 via EMS, with delivery in 15-25 business days after shipping.
• Holiday Delays: During peak season (November-December), allow extra time for processing and delivery. We recommend ordering early to ensure timely arrival.

If an error occurs in pricing or availability, we may cancel the order and notify you for a full refund.

4. Shipping and Delivery

We ship globally, except to excluded regions (e.g., parts of Asia and remote areas). Delivery times are estimates and not guaranteed, as they depend on carrier performance and customs. You are responsible for providing a correct shipping address. If a package is lost or delayed due to an incorrect address, we are not liable. For tracking inquiries, refer to the carrier’s website or contact us.

5. Returns, Exchanges, and Refunds

We aim for your complete satisfaction. Our return and exchange policy is as follows:

• Eligibility: Returns or exchanges are accepted within 15 days of receipt. Items must be unused, in original packaging with tags intact, and accompanied by proof of purchase (order number).
• Non-Returnable Items: Custom/personalized ornaments, commercial/bulk orders, opened ornament sets, and clearance items marked as final sale cannot be returned.
• Process: Contact us at [email protected] within 15 days to request a Return Merchandise Authorization (RMA). Ship items with the RMA number using a trackable method; return shipping costs are your responsibility unless the return is due to our error.
• Refunds: Refunds are processed within 5-7 business days after we receive and inspect the return, issued to the original payment method. Original shipping fees are non-refundable.
• Damaged/Defective Items: Contact us immediately with photos and your order number for a free replacement, including covered return shipping.

6. User Obligations and Responsibilities

As a user, you agree to:

• Provide truthful information when ordering and communicating with us.
• Respect our intellectual property (e.g., website content, product designs) and not reproduce or distribute it without permission.
• Use the website lawfully and not engage in fraudulent activities or misuse of services.
• Cover any additional costs, such as customs duties or return shipping, unless otherwise stated.

7. Intellectual Property

All content on this website, including text, images, logos, and product designs, is owned by Christmas Ornaments Shop or its licensors. You may not copy, modify, or distribute any material without our express written consent. Unauthorized use may result in legal action.

8. Limitation of Liability

To the fullest extent permitted by law, Christmas Ornaments Shop shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products, including delays, losses, or injuries related to shipping, product misuse, or events beyond our control (e.g., natural disasters). Our total liability is limited to the purchase price of the items in question. This does not affect your statutory rights under consumer protection laws.

9. Privacy and Data Protection

We value your privacy. Our practices are outlined in our Privacy Policy (available on the website), which explains how we collect, use, and protect your personal data in compliance with applicable laws. By using our site, you consent to such processing.

10. Governing Law and Dispute Resolution

These terms are governed by the laws of the United States, specifically the state of Georgia. Any disputes shall be resolved through friendly negotiation or, if necessary, in the courts of Atlanta, Georgia. We encourage you to contact us first at [email protected] to resolve issues amicably.

11. Contact Information

For questions, returns, or support, reach out to our dedicated team:

• Email: [email protected]
• Address: 4018 Despard Street, Atlanta, US 30305
• Response Time: Typically within 1-2 business days. Include your order number for faster service.